Policies
Shipping, Returns and Privacy Policy
Shipping
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes are amply sized and your items are well-protected.
Expedited shipping options are available and are not included in our FREE SHIPPING promotion(s) which we may run at various times of year. Our UPS Shipping module will automatically calculate your actual shipping costs directly to your address.
For additional information about UPS Shipping click here.
Return/Refund Policies
We accept refunds and exchanges within 30 days if you are dissatisfied with our product for any reason. Our return policy is effective for 30 days after your receive your item. To be eligible for a return, your item must be returned in its original packaging and with all parts/pieces/accessories from the original shipment included. All returns require an RA Code, which you can get from us by emailing us at [email protected], or by calling us at 855-448-2672. We will contact you within 48 business hours to personally process your request and provide instructions and information about returning your product. You will be responsible for paying for your own shipping costs for returning your item(s). Depending on where you live, the time it may take for your exchanged or returned products to reach you may vary. You may consider tracking your package or purchasing insurance for your return shipment(s).
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within (5) five business days. We will not process refunds until physical receipt of merchandise is confirmed by our shipping/receiving department.
Replacements
We will alternatively replace an item if defective or damaged in any way. Please indicate that you would like a replacement as opposed to a refund in your return documentation.
Privacy Policy
Information Sharing
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Our collection of this data is used for internal purposes only, and by signing up and opting to receive our correspondence you agree to receive emails about our store, new products and other updates. The information provided on SwingingAider.com will not be shared with any outside organization for marketing purposes or any purpose other than to process your specific order.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If you’d like to withdraw your consent after you opt-in, you may withdraw your consent for us to contact you, and the continued collection, use or disclosure of your information at any time by contacting us at [email protected] or by mailing us at SwingingAider™ 5560 Rab Street, La Mesa, CA 91942.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Shipping
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes are amply sized and your items are well-protected.
Expedited shipping options are available and are not included in our FREE SHIPPING promotion(s) which we may run at various times of year. Our UPS Shipping module will automatically calculate your actual shipping costs directly to your address.
For additional information about UPS Shipping click here.
Return/Refund Policies
We accept refunds and exchanges within 30 days if you are dissatisfied with our product for any reason. Our return policy is effective for 30 days after your receive your item. To be eligible for a return, your item must be returned in its original packaging and with all parts/pieces/accessories from the original shipment included. All returns require an RA Code, which you can get from us by emailing us at [email protected], or by calling us at 855-448-2672. We will contact you within 48 business hours to personally process your request and provide instructions and information about returning your product. You will be responsible for paying for your own shipping costs for returning your item(s). Depending on where you live, the time it may take for your exchanged or returned products to reach you may vary. You may consider tracking your package or purchasing insurance for your return shipment(s).
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within (5) five business days. We will not process refunds until physical receipt of merchandise is confirmed by our shipping/receiving department.
Replacements
We will alternatively replace an item if defective or damaged in any way. Please indicate that you would like a replacement as opposed to a refund in your return documentation.
Privacy Policy
Information Sharing
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Our collection of this data is used for internal purposes only, and by signing up and opting to receive our correspondence you agree to receive emails about our store, new products and other updates. The information provided on SwingingAider.com will not be shared with any outside organization for marketing purposes or any purpose other than to process your specific order.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If you’d like to withdraw your consent after you opt-in, you may withdraw your consent for us to contact you, and the continued collection, use or disclosure of your information at any time by contacting us at [email protected] or by mailing us at SwingingAider™ 5560 Rab Street, La Mesa, CA 91942.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.